Before you return Aura product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

In case customer wants to return a product, other than product made to order, the customer must write to us at shamabahl@hotmail.com, a prompt response is assured to such mails. Customer can also call us at +91-9810507912.

The garment can only be returned in case of any of the following:

• The garment reached you soiled and damaged (Proper photos of the damaged portion of the dress are to be sent to the team at Aura handling return and exchanges at shamabahl@hotmail.com.)

• The garment is not according to the size specifications stipulated (Please mention the current size of the document and this will be checked as against the size provided by you.)

• The garment received does not match the description mentioned on the site.

Terms & conditions for return of product is as follows:

• Returns or Exchange, if any, need to be done within 7 days from the shipment of the goods to the customer.

• Product must be unused, unworn, unwashed and undamaged.

• Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.

• Damaged or soiled products will not be accepted.

• Aura will not be not responsible for any damage caused in return transit of the product.

• Custom made orders will not be returned.

Click here to return the Aura product

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at shamabahl@hotmail.com of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you.

In case, the complaint found is genuine then “Aura” will try to rectify the defect and return the product to buyer.

Product must be delivered at:

116, Shahpur Jat, New Delhi